Shipping and Returns

Shipping Original Artwork

Original artwork is carefully inspected and professionally packed before shipment. Packaging methods vary depending on the size, medium, framing, texture, and dimensional elements of each piece.

Whenever appropriate, artwork is protected with archival or non-abrasive materials, reinforced packaging, and additional cushioning designed to reduce movement during transit.

Larger, framed, textured, mixed-media, mirrored, or particularly fragile works may require specialized packaging or shipping arrangements.

Processing Time

Most artwork orders are prepared for shipment within approximately 3 to 7 business days after payment is confirmed.

Some pieces may require additional preparation time because of their size, framing, dimensional construction, custom packaging requirements, or shipping destination.

If additional preparation time is needed, we will contact you with an updated shipping estimate.

Shipping Rates

Shipping costs may vary based on the artwork’s dimensions, weight, value, destination, packaging requirements, and selected shipping service.

When shipping is calculated during checkout, the available rate will be displayed before payment is completed.

Oversized, unusually fragile, or high-value artwork may require a custom shipping quote. In these situations, M & N Art may contact the purchaser before shipment to confirm delivery arrangements and any additional costs.

Shipping Within the United States

M & N Art ships artwork to customers throughout the United States.

Orders may be shipped through UPS, FedEx, USPS, specialized art carriers, local delivery services, or another appropriate carrier depending on the nature of the artwork.

Tracking information will normally be provided once the order has been shipped.

Local Pickup and Delivery

Local pickup may be available for customers in Venice, Sarasota, and surrounding Southwest Florida communities.

Local delivery may also be available for certain artwork depending on the destination, size of the piece, and scheduling availability.

Please contact M & N Art before completing your purchase if you would like to discuss local pickup or delivery options.

International Shipping

International shipping may be available for selected artwork.

International customers should contact us before purchasing if shipping options are not displayed during checkout.

Buyers are responsible for any customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country unless otherwise agreed in writing.

Shipping Insurance

Original artwork may be shipped with insurance or declared-value coverage when appropriate.

Because an original artwork cannot simply be replaced with another identical item, we strongly encourage customers to inspect deliveries promptly after arrival.

Damaged Artwork

If your artwork arrives damaged, please contact M & N Art as soon as possible and no later than 48 hours after delivery.

Please keep all original packaging and provide clear photographs of:

• The damaged artwork
• The exterior shipping box or crate
• Interior packaging materials
• Shipping labels
• Any visible damage to the package

These materials may be required to file a claim with the shipping carrier or insurance provider.

Please do not discard packaging until the issue has been reviewed.

Returns of Original Artwork

We want you to feel confident about the artwork you bring into your home.

Eligible original artwork may be returned within 7 days of confirmed delivery, provided that the artwork is returned in its original condition and packaging.

To request a return, please contact M & N Art before shipping the artwork back. Unauthorized returns may not be accepted.

Unless the artwork arrived damaged or the wrong item was sent, the buyer is responsible for return shipping, packaging, insurance, and any associated carrier charges.

Return Condition Requirements

Returned artwork must:

• Be in the same condition in which it was received
• Include any certificates, documentation, or accessories originally provided
• Be securely packed for return shipment
• Be returned using a trackable and appropriately insured shipping method

The purchaser may be responsible for loss or damage that occurs during return shipping if the artwork is not adequately packed or insured.

Non-Returnable Items

The following items are generally final sale and may not be eligible for return:

• Commissioned or custom artwork
• Personalized artwork
• Artwork altered or framed specifically at the purchaser’s request
• Gift cards
• Items marked Final Sale
• Artwork damaged after delivery

Any exceptions must be approved by M & N Art in writing.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are normally issued to the original payment method.

Original shipping charges and return shipping expenses are generally non-refundable unless the return is the result of an error by M & N Art or covered shipping damage.

Please allow several business days after a refund is issued for your financial institution or payment provider to post the credit to your account.

Exchanges

Because original artwork is typically one of a kind, direct exchanges are not always possible.

If you would prefer another available artwork, please contact us. When possible, we will help arrange a return and separate purchase of the replacement artwork.

Commissions and Custom Artwork

Commissioned and custom artwork is created specifically for the purchaser and is generally non-refundable once work has begun.

Commission projects may have separate terms covering deposits, revisions, completion schedules, cancellations, approvals, shipping, and final payment.

Any written commission agreement or project-specific terms will take priority over this general Shipping & Returns Policy.

Classes, Workshops, and Events

Art classes, workshops, and event registrations may have cancellation or rescheduling policies separate from artwork purchases.

Any class-specific cancellation terms displayed on the registration page, checkout page, confirmation email, or event listing will apply to that registration.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, or requires additional shipping charges because of an incorrect or incomplete address supplied by the customer, additional shipping costs may be the purchaser’s responsibility.

Questions About Shipping or Returns?

Original art can require more care than an ordinary online purchase. If you have questions about shipping, packaging, local pickup, international delivery, or whether a particular artwork is eligible for return, please contact us before ordering.